Terms and Conditions

Terms and Conditions

The following document sets out the terms and conditions of service for JBC HOSPITALITY LTD. These principal terms come into effect once a customer uses the JBC HOSPITALITY LTD price comparison and switching service. Please read these terms carefully before using our services. By accessing or using our services, you agree to be bound by these terms. If you do not agree, please do not use our services.

Definitions

  • Agreement: The contractual relationship between JBC HOSPITALITY LTD and the Customer as set out in these terms and conditions and the Letter of Authority.
  • Climate Change Levy (CCL): A tax on electricity, natural gas, coal, and liquid petroleum gas used by businesses to encourage energy efficiency and combat climate change.
  • Contract: The agreement entered into by the Customer with the Supplier for the supply of energy as part of the Services.
  • Credit Score: A rating (1-100) indicating a business’s financial position, with higher scores reflecting stronger stability.
  • Distribution Use of System (DUOS) Charges: Charges on business electricity bills to cover electricity distribution network maintenance, effective from 01 April 2022, with residual charges replaced by fixed costs based on capacity bands.
  • Letter of Authority (LOA): A legal document authorizing JBC HOSPITALITY LTD to correspond with suppliers on behalf of the Customer.
  • Micro Business Customer: A non-domestic consumer meeting one of the following: employs fewer than 10 employees with an annual turnover or balance sheet ≤ €2 million; uses ≤ 100,000 kWh of electricity annually; or uses ≤ 293,000 kWh of gas annually.
  • Standing Charge: A monthly fee covering the cost of supplying gas and electricity and maintaining network connection.
  • Take or Pay: Clauses requiring the Customer to pay for pre-agreed quantities of natural gas, whether or not purchased.
  • Targeted Charge Review (TCR): An Ofgem-led project reviewing pricing methodologies to modernize the electricity network.
  • Third Party Intermediary (TPI): Entities like energy brokers or switching websites offering energy procurement and efficiency advice.
  • Transmission Network Use of System (TNUOS) Charges: Fixed daily charges covering 88-100% of transmission network costs, based on Authorized Supply Capacity (KVa), with remaining charges recovered via a unit rate.
  • Meter Operator Agreement (MOP): Covers meter installation, maintenance, and communication equipment.
  • Data Collector (DC): Responsible for collecting and validating metering data, forwarded to the Data Aggregator.
  • Data Aggregator (DA): Validates data from the Data Collector for billing purposes.
  • Volume Tolerance: A clause requiring the Customer to use 80-100% of calculated annual energy consumption, with supplier-specific penalties for non-compliance.

Price Comparison and Switching Service

JBC HOSPITALITY LTD provides a price comparison and switching service for UK businesses. To be eligible, you must:

  • Be a UK-resident business.
  • Be 18 or older (if a sole trader).
  • Meet supplier credit scoring requirements (if applicable).

We reserve the right to refuse service at our discretion.

JBC HOSPITALITY LTD will use reasonable endeavours to identify, negotiate, and secure competitive energy prices from a panel of suppliers. Customers must provide accurate information (e.g., energy usage, contract end dates) to ensure precise quotations. Quotations do not constitute offers and are subject to supplier terms. Accepted contracts are binding, and suppliers may refuse acceptance at their discretion. We facilitate the switching or renewal process by organizing contracts between the Customer and the energy supplier.

Charges

JBC HOSPITALITY LTD is remunerated by suppliers via a commission, typically an uplift within the energy unit cost or standing charge. For example, a price of 26p/kWh may include a 1.5p/kWh uplift, making the offered price 27.5p/kWh. Commission is calculated as the uplift multiplied by annual consumption and contract term. Uplifts vary based on contract size, length, and credit risk, averaging around 1.5p/kWh. Our panel covers over 90% of UK business energy suppliers by customer numbers.

Customer Obligations

The Customer agrees to:

  1. Cooperate fully with JBC HOSPITALITY LTD and not hinder service provision.
  2. Comply with this Agreement and supplier terms, including timely payments to the Supplier.
  3. Provide complete, accurate, and up-to-date information as requested.
  4. Notify JBC HOSPITALITY LTD immediately of any changes affecting service provision or the Contract.
  5. Not interfere with commission payments to JBC HOSPITALITY LTD.
  6. Not enter into duplicate contracts for energy supply during the Contract period.

Contracts and Failure to Go Live

While we strive to support contract registration, not all contracts go live. If a contract fails to commence due to the Customer’s failure to provide required information or documentation, or supplier refusal, JBC HOSPITALITY LTD reserves the right to charge a one-off fee of £750 per meter (plus VAT) or the total commission value we would have earned, whichever is higher. This is in addition to any supplier charges.

Duplicate Contract Fees

If the Customer enters a contract via JBC HOSPITALITY LTD but enters another contract with a different supplier, causing the JBC HOSPITALITY LTD contract to fail, we reserve the right to charge a one-off fee of £750 per meter (plus VAT) or the total commission value, whichever is higher. Customers must honour contracts and avoid duplicate agreements.

Change of Tenancy (COT)

If a customer vacates premises before or during a contract, the contract terminates (a “COT”). A COT occurs when:

  • An unconnected party takes over the premises (per sections 1122 and 1123 Corporation Tax Act 2010).
  • The premises remain vacant for at least three months.

Customers must notify JBC HOSPITALITY LTD in writing at least 14 days before vacating, providing evidence (e.g., lease surrender certified by a solicitor & Solicitor Confirmation). Failure to notify may incur a fee of £750 per meter (plus VAT) or the total commission value, whichever is higher, discounted by the percentage of the contract fulfilled.

Failure of a Supplier

If a supplier fails and the Customer enters a Supplier of Last Resort (SOLR), JBC HOSPITALITY LTD may charge a fee of £750 per meter (plus VAT) if our fees are not paid by the supplier (unless ≥80% paid). We may waive this fee if the Customer instructs us to introduce a new supplier for the SOLR contract.

Auto Renewal

If the Customer provides delegated authority for auto-renewal, additional Auto Renewal terms apply and are binding.

Delays and Advice

JBC HOSPITALITY LTD is not responsible for delays or failures caused by the Customer, suppliers, or market conditions. We provide advice on prices, suppliers, and contract lengths based on market analysis, but we are not liable for changes in market conditions or advice accuracy. Customers are responsible for validating quotations and ensuring contracts go live.

Cooling Off Period

There is no cooling-off period after agreeing to a contract, even if agreed verbally.

Government Regulated Charges

JBC HOSPITALITY LTD is not responsible for price changes due to supplier terms or government-regulated charges.

Consumption Confirmation

Customers must notify JBC HOSPITALITY LTD of any business changes affecting consumption, as this may impact pricing and lead to additional charges.

Our Liability

The Customer contracts directly with the Supplier, not JBC HOSPITALITY LTD, for energy supply. We incur no liability for Customer obligations under the Contract. Our liability is limited to the commission received and excludes:

  • Loss of profits, sales, or business.
  • Loss of agreements or anticipated savings.
  • Loss of goodwill or indirect/consequential loss.

Claims must be notified in writing within six months of the event, with detailed grounds and supporting documents. We are not liable for dishonesty, death, or personal injury where such liability cannot be excluded by law.

Force Majeure

Neither party is liable for delays or failures due to circumstances beyond their control (e.g., fire, war, floods, government actions). If such circumstances persist for over three months, either party may terminate the Agreement with immediate notice.

GDPR/Data Protection

JBC HOSPITALITY LTD complies with GDPR, including data processing, breach notifications, and privacy policies. Customer details (e.g., name, address, Mobile, Email) may be shared with suppliers to perform services, per our Privacy Policy. The LOA permits us to acquire supply details for quotations or contract facilitation.

Confidentiality

Information exchanged is confidential and may not be disclosed without prior written consent, except as required by law or regulatory authorities. Customer calls and emails are not shared, prioritizing privacy.

Termination

JBC HOSPITALITY LTD may terminate the Agreement immediately if the Customer:

  • Breaches the Agreement.
  • Fails to remedy a breach within 14 days of notice.
  • Provides untrue or fraudulent information.

Termination does not affect accrued rights or liabilities.

Governing Law and Jurisdiction

This Agreement is governed by the laws of England and Wales, with exclusive jurisdiction of the courts of England and Wales.

Contact

For inquiries, contact:

  • Phone: 0333 011 2855
  • Email: complaint@jbchospitality.co.uk
  • Website: www.jbchospitality.co.uk